TELEPHONE COURTESY & CUSTOMER SERVICE
It seems simple, doesn't it? People who are the first contact with customers should naturally be the most comfortable in that role. Often, however, they are not, and it is simply because they have not been trained in the most fundamental skills of telephone customer service. That's what th...
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| Main Author: | |
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| Format: | Unknown |
| Language: | English |
| Published: |
Menlo Park, California
Crisp Publication Inc
1990
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| Edition: | REVISED EDITION |
| Series: | A Fifty-Minute Series Book
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Telephone courtesy & customer service 
Basic Telephone Training A Basic Course in Telephone Language and Skills