TELEPHONE COURTESY & CUSTOMER SERVICE
It seems simple, doesn't it? People who are the first contact with customers should naturally be the most comfortable in that role. Often, however, they are not, and it is simply because they have not been trained in the most fundamental skills of telephone customer service. That's what th...
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| Main Author: | |
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| Format: | Unknown |
| Language: | English |
| Published: |
Menlo Park, California
Crisp Publication Inc
1990
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| Edition: | REVISED EDITION |
| Series: | A Fifty-Minute Series Book
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | It seems simple, doesn't it? People who are the first contact with customers should naturally be the most comfortable in that role. Often, however, they are not, and it is simply because they have not been trained in the most fundamental skills of telephone customer service. That's what this book is all about -- a simple, progressive approach to what matters in dealing with people on the phone. Although organizations differ, it is not unusual to have more than 80% of customer contact provided by telephone. That's why it matters. This book deals with new technologies and call centers but it is primarily designed to present quality customer service, telephone techniques, an understanding of customer "wants and needs", and the importance of a positive attitude. |
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| Physical Description: | ii, 68 pages illustrations 25 cm |
| ISBN: | 1560520647 9781560520641 |
Telephone courtesy & customer service 
Basic Telephone Training A Basic Course in Telephone Language and Skills