Keeping the edge giving customers the service they demand
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| Main Author: | |
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| Format: | Book |
| Published: |
New York
Dutton
1995
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes index |
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| Physical Description: | x, 358 p. 23 cm |
| ISBN: | 0525937994 |
Keep the customer! making customer service your competitive edge