Knock your socks off answers solving customer nightmares & soothing nightmare customers

Knock your socks off answers solving customer nightmares & soothing nightmare customers

Saved in:

Bibliographic Details
Main Author:	Anderson, Kristin
Other Authors:	Zemke, Ron
Format:	Book
Published:	New York American Management Association 1995
Subjects:	Consumer complaints Customer services
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Calming upset customers
by: Morgan, Rebecca L
Published: (1989)

Seeking and keeping your customers
Published: (1991)

Calming upset customers stay in control ... in any situation
by: Morgan, Rebecca L.
Published: (2009)

Calming upset customers staying effective during unpleasant situations
by: Morgan, Rebecca L.
Published: (2003)

A complaint is a gift using customer feedback as a strategic tool
by: Barlow, Janelle 1943-
Published: (1996)

Managing knock your socks off service
by: Bell, Chip R.
Published: (2007)

Sustaining knock your socks off service
by: Connellan, Thomas K 1942-
Published: (1993)

Managing knock your socks off service
by: ell, Chip R. Bell, Chip R.
Published: (2013)

A COMPARATIVE STUDY ON CHOICE OF MENU IN RELATION TO CUSTOMER ATTITUDES
by: Shahnazrazad Yahaya
Published: (1999)

Service recovery fixing broken customers
by: Zemke, Ron
Published: (1995)

Dealing with customer complaints
by: Williams, Tom
Published: (1996)

Designing Complaint Handling and Service Recovery Strategies
by: Wirtz, Jochen
Published: (2018)

MENGENDALI ADUAN pelanggan MENGUBAH CABARAN KEPADA PELUANG
by: Denham, Jennifer, et al.
Published: (2003)

A complaint is a gift recovering customer loyalty when things go wrong
by: Barlow, Janelle 1943-
Published: (2008)

Complaint management the heart of CRM
by: Stauss, bernd
Published: (2004)

Don't get mad. Write! how to write effective letters of complaint
by: West, Bruce 1951-
Published: (1993)

How to complain and get results a CAP guide based on actual complaints handled by CAP
Published: (1994)

How to complain and get results a CAP guide : learn from the mistakes of others based on actual complaints handled by CAP
Published: (2003)

CARA MENGADU DAN MENDAPAT HASILNYA PANDUAN CAP Berdasarkan aduan yang dikendalikan
Published: (2003)

Amaze your customers! creative tips on winning & keeping your customers
by: Zanetti, Daniel
Published: (2006)

Great customer service for your small business
by: Gerson, Richard F
Published: (1996)

Improve your profits....satisfying customers
by: Sewell, Ron
Published: (1988)

Customer retention an integrated process for keeping your best customers
by: Lowenstein, Michael W
Published: (1995)

Customer care how to create an effective customer focus
by: Cook, Sarah
Published: (2000)

Creating a customer focus
Published: (2004)

Creating customers for life
by: Scheuing, Eberhard E. 1939- Eberhard Eugen
Published: (1995)

Building bridges to customers
by: Michaelson, Gerald A
Published: (1995)

Building customer loyalty
by: Linton, Ian
Published: (1993)

Creating customer value the path to sustainable competitive advantage
by: Naumann, Earl 1946-
Published: (1995)

Customer service S/NVQ level 2 candidate handbook
by: Bradley, Sally
Published: (2003)

The service advantage how to identify and fulfill customer needs
by: Albrecht, Karl
Published: (1990)

1,001 ways to keep customers coming back new ideas that make customers happy and will increase your bottom line
by: Greiner, Donna
Published: (1999)

Measuring customer satisfaction
by: Gerson, Richard F
Published: (1993)

Creating customer loyalty
Published: (1993)

Measuring customer satisfaction
by: Gerson, Richard F
Published: (1993)

Customer loyalty how to earn it, how to keep it
by: Griffin, Jill
Published: (1995)

Customer satisfaction how to maximize, measure, and market your company's "ultimate product" ack Hanan, Peter Karp
by: Hanan, Mack
Published: (1989)

Secret service hidden systems that deliver unforgettable customer service
by: DiJulius, John R. 1964-
Published: (2003)

Turning lost customers into gold --and the art of achieving zero defections
by: Cannie, Joan Koob
Published: (1994)

Building great customer experiences
by: Shaw, Collin
Published: (2005)