Knock your socks off answers solving customer nightmares & soothing nightmare customers

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Bibliographic Details
Main Author:	Anderson, Kristin
Other Authors:	Zemke, Ron
Format:	Unknown
Published:	New York American Management Association 1995
Subjects:	Consumer complaints Customer services
Online Access:	Click Here to View Status and Holdings.
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MARC


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001	wils-147563
020	#	#	\|a 0814478840
090	0	0	\|a HF5415.5 \|b .A533 1995
100	1	#	\|a Anderson, Kristin
245	1	1	\|a Knock your socks off answers \|b solving customer nightmares & soothing nightmare customers \|c Kristin Anderson & Ron Zemke
260	#	#	\|a New York \|b American Management Association \|c 1995
300	#	#	\|a xv, 143 p. \|b ill. \|c 23 cm
504	#	#	\|a Includes bibliographical references (p. 139-140)
650	#	0	\|a Consumer complaints
650	#	0	\|a Customer services
700	1	#	\|a Zemke, Ron
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=147563
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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