Knock your socks off answers solving customer nightmares & soothing nightmare customers

Knock your socks off answers solving customer nightmares & soothing nightmare customers

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Bibliographic Details
Main Author: Anderson, Kristin
Other Authors: Zemke, Ron
Format: Unknown
Published: New York American Management Association 1995
Subjects:
Consumer complaints
Customer services
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xv, 143 p. ill. 23 cm
Bibliography:Includes bibliographical references (p. 139-140)
ISBN:0814478840

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