Customer satisfaction measurement and management using the voice of the customer

Customer satisfaction measurement and management using the voice of the customer

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Bibliographic Details
Main Author: Naumann, Earl 1946-
Other Authors: Giel, Kathleen 1953-
Format: Book
Published: Cincinnati, Ohio Thomson Executive Press 1995
Subjects:
Customer services > Management
Consumer satisfaction > Evaluation
Online Access:Click Here to View Status and Holdings.
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