Customer satisfaction measurement and management using the voice of the customer
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| Format: | Book |
| Published: |
Cincinnati, Ohio
Thomson Executive Press
1995
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes index |
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| Physical Description: | xix, 457 p. ill. 24 cm. 1 computer disk (3 1/2 in.) |
| ISBN: | 0538844396 |
Measuring customer satisfaction