Total quality service a simplified approach to using the Balridge Award criteria

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Bibliographic Details
Main Author:	Kessler, Sheila (Author)
Format:	Book
Language:	English
Published:	Kuala Lumpur Syarikat First Agency 1996
Subjects:	Customer services Malcolm Baldrige National Quality Award
Online Access:	Click Here to View Status and Holdings.
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MARC


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100	1	#	\|a Kessler, Sheila \|e author
245	1	1	\|a Total quality service \|b a simplified approach to using the Balridge Award criteria \|c Sheila Kessler
264	#	1	\|a Kuala Lumpur \|b Syarikat First Agency \|c 1996
264	#	4	\|c ©1996
300	#	#	\|a vii, 161 pages \|b illustrations \|c 23 cm
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338	#	#	\|a volume \|2 rdacarrier
504	#	#	\|a Includes bibliographical referencs and index
650	#	0	\|a Customer services
650	#	0	\|a Malcolm Baldrige National Quality Award
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