Total quality service a simplified approach to using the Balridge Award criteria
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Kuala Lumpur
Syarikat First Agency
1996
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | vii, 161 pages illustrations 23 cm |
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| Bibliography: | Includes bibliographical referencs and index |
| ISBN: | 9839156063 |
The Malcolm Baldrige National Quality Award a yardstick for quality growth