The key to great leadership rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies

The key to great leadership rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies

"Inspirational and compelling bite-size quotes illustrated by motivational stories on two key competitive advantages of the future-service and leadership

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Bibliographic Details
Main Author: Burwash, Peter (Author)
Format: Book
Published: Kuala Lumpur Syarikat First Agency 1996
©1996
Subjects:
Service industries > Management
Leadership
Service industries > Customer services
Online Access:Click Here to View Status and Holdings.
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