The key to great leadership rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies
"Inspirational and compelling bite-size quotes illustrated by motivational stories on two key competitive advantages of the future-service and leadership
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| Format: | Book |
| Published: |
Kuala Lumpur
Syarikat First Agency
1996
©1996 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Service marketing