The key to great leadership rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies
"Inspirational and compelling bite-size quotes illustrated by motivational stories on two key competitive advantages of the future-service and leadership
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| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Kuala Lumpur
Syarikat First Agency
1996
©1996 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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|---|---|---|---|
| 001 | wils-144024 | ||
| 005 | 2021113105431 | ||
| 020 | # | # | |a 9839156039 |q paperback |
| 040 | # | # | |a UiTM |b eng |c UiTM |e rda |
| 090 | 0 | 0 | |a HD9980.5 |b .B87 1996 |
| 100 | 1 | # | |a Burwash, Peter |e author |
| 245 | 1 | 1 | |a The key to great leadership |b rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies |c Peter Burwash |
| 264 | # | 1 | |a Kuala Lumpur |b Syarikat First Agency |c 1996 |
| 264 | # | 1 | |c ©1996 |
| 300 | # | # | |a 145 pages |b illustrations |c 23 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 500 | # | # | |a Rev. ed. of: Who cares? : a wake-up call for service & leadership. 1993 |
| 520 | # | # | |a "Inspirational and compelling bite-size quotes illustrated by motivational stories on two key competitive advantages of the future-service and leadership |
| 650 | # | 0 | |a Service industries |x Management |
| 650 | # | 0 | |a Leadership |
| 650 | # | 0 | |a Service industries |x Customer services |
| 700 | 1 | # | |a Burwash, Peter |t Who cares? |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=144024 |
| 964 | # | # | |c BOK |d 01 |
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Service marketing