The key to great leadership rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies

The key to great leadership rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies

"Inspirational and compelling bite-size quotes illustrated by motivational stories on two key competitive advantages of the future-service and leadership

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Bibliographic Details
Main Author: Burwash, Peter (Author)
Format: Unknown
Published: Kuala Lumpur Syarikat First Agency 1996
©1996
Subjects:
Service industries > Management
Leadership
Service industries > Customer services
Online Access:Click Here to View Status and Holdings.
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650 # 0 |a Leadership 
650 # 0 |a Service industries  |x Customer services 
700 1 # |a Burwash, Peter  |t Who cares? 
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