Researching tourist satisfaction issues, concepts, problems
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| Format: | Book |
| Published: |
London New York
Routledge
1995
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xviii, 318 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0415101573 |
Tourist customer service satisfaction an encounter approach