Total quality management implementing continuous improvement

Emphasizing the importance of long-term and strategic planning, "Total Quality Management" draws on several management systems designed to sustain and maximize customer satisfaction.

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Bibliographic Details
Main Author: Berk, Joseph 1951- (Author)
Other Authors: Berk, Susan 1955-
Format: Book
Language:English
Published: Kuala Lumpur S. Abdul Majeed & Co. in association with Sterling Pub. Co. 1995
©1995
Subjects:
Online Access:Click Here to View Status and Holdings.
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041 0 # |a eng 
090 0 0 |a HD62.15  |b .B47 1995 
100 1 # |a Berk, Joseph  |c 1951-  |e author 
245 1 1 |a Total quality management  |b implementing continuous improvement  |c Joseph & Susan Berk 
264 # 1 |a Kuala Lumpur  |b S. Abdul Majeed & Co. in association with Sterling Pub. Co.  |c 1995 
264 # 1 |c ©1995 
300 # # |a 224 pages  |b illustrations  |c 23 cm 
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504 # # |a Includes bibliographical references and index 
520 # # |a Emphasizing the importance of long-term and strategic planning, "Total Quality Management" draws on several management systems designed to sustain and maximize customer satisfaction. 
650 # 0 |a Total quality management 
700 1 # |a Berk, Susan  |c 1955- 
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