Total quality management implementing continuous improvement
Emphasizing the importance of long-term and strategic planning, "Total Quality Management" draws on several management systems designed to sustain and maximize customer satisfaction.
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Kuala Lumpur
S. Abdul Majeed & Co. in association with Sterling Pub. Co.
1995
©1995 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Emphasizing the importance of long-term and strategic planning, "Total Quality Management" draws on several management systems designed to sustain and maximize customer satisfaction. |
|---|---|
| Physical Description: | 224 pages illustrations 23 cm |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0806974532 |
Total quality management three steps to continuous improvement