Power and influence enhancing information services within the organization
Argues that societal characteristics play a major role in determining whether or not information services organizations will be acknowledged, supported, and empowered to provide the information products and services they were created for. Suggests how library managers can use such techniques as advo...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London
Bowker-Saur
1994
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| Series: | Information services management
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Customer service in the information environment
