Power and influence enhancing information services within the organization
Argues that societal characteristics play a major role in determining whether or not information services organizations will be acknowledged, supported, and empowered to provide the information products and services they were created for. Suggests how library managers can use such techniques as advo...
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| Main Author: | |
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| Format: | Unknown |
| Language: | English |
| Published: |
London
Bowker-Saur
1994
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| Series: | Information services management
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Argues that societal characteristics play a major role in determining whether or not information services organizations will be acknowledged, supported, and empowered to provide the information products and services they were created for. Suggests how library managers can use such techniques as advocacy, political sponsorship, mentoring, and strategic and mutually beneficial partnerships to promote the organization, dispel negative perceptions about its values, and develop support groups. Annotation copyright Book News, Inc. Portland, Or. |
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| Physical Description: | 183 pages 24 cm |
| Bibliography: | Includes bibliographical references (p. [171]-177) and index |
| ISBN: | 1857390989 |
Customer service in the information environment