QUALITY MANAGEMENT FOR INFORMATION AND LIBRARY MANAGERS
This text introduces the concepts of quality management to library and information managers. It explaines how total quality management can improve performance and effectiveness when applied to all parts of an organization, while also meeting customer needs.
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| Format: | Book |
| Language: | English |
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Brookfield, Vt
Gower/Ashgate
1996
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| Online Access: | Click Here to View Status and Holdings. |
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Gower handbook of library and information management