QUALITY MANAGEMENT FOR INFORMATION AND LIBRARY MANAGERS

QUALITY MANAGEMENT FOR INFORMATION AND LIBRARY MANAGERS

This text introduces the concepts of quality management to library and information managers. It explaines how total quality management can improve performance and effectiveness when applied to all parts of an organization, while also meeting customer needs.

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Bibliographic Details
Main Author: Brophy, Peter 1950- (Author)
Other Authors: Coulling, Kate
Format: Book
Language:English
Published: Brookfield, Vt Gower/Ashgate 1996
Subjects:
Total quality management > Great Britain
Library administration > Great Britain
Information services > Administration > Great Britain
Online Access:Click Here to View Status and Holdings.
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