Step change total quality achieving world class business performance

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Bibliographic Details
Main Author: Spenley, Paul
Format: Unknown
Published: London Chapman & Hall 1995 (1996 printing)
Edition:2nd ed
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Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Includes index# "Originally published as World class performance through total quality : a practical guide to implementation."--Verso t.p
Physical Description:xviii, 189 p. ill. 24 cm
ISBN:0412642700