Total quality service principles, practices, and implementation

Saved in:

Bibliographic Details
Main Author:	Stamatis, D. H. 1947-
Format:	Unknown
Published:	Delray Beach, FL St. Lucie Press 1996
Subjects:	Customer services > Quality control
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-141524
020	#	#	\|a 1884015832 (alk. paper)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .S73 1996
100	1	#	\|a Stamatis, D. H. \|d 1947-
245	1	0	\|a Total quality service \|b principles, practices, and implementation \|c D. H. Stamatis
260	#	#	\|a Delray Beach, FL \|b St. Lucie Press \|c 1996
300	#	#	\|a xvi, 318 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. 298-306) and index
650	#	0	\|a Customer services \|x Quality control
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=141524
964	#	#	\|c BOK \|d 01
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|