Total quality service principles, practices, and implementation
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| Main Author: | |
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| Format: | Book |
| Published: |
Delray Beach, FL
St. Lucie Press
1996
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xvi, 318 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references (p. 298-306) and index |
| ISBN: | 1884015832 (alk. paper) |
Service quality new directions theory and practice