Case studies in service operations

Saved in:

Bibliographic Details
Main Author:	Colley, John C
Format:	Book
Published:	Belmont, Calif. Wadsworth publishing 1996
Subjects:	Customer services > Case studies > Case studies > Management Service industries > Case studies > Management > Case studies
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-141491
005	20237308732
020	#	#	\|a 0534511260
090	0	0	\|a HD9980.5 \|b .C647 1996
100	1	#	\|a Colley, John C
245	1	0	\|a Case studies in service operations \|c John C. Colley, Jr
260	#	#	\|a Belmont, Calif. \|b Wadsworth publishing \|c 1996
300	#	#	\|a xxiii, 567 p. \|b ill. \|c 23 cm
500	#	#	\|a Includes index
650	#	0	\|a Customer services \|v Case studies \|x Case studies \|x Management
650	#	0	\|a Service industries \|v Case studies \|x Management \|x Case studies
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=141491
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|00500##a002.17.2\|\|