Service recovery fixing broken customers

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Bibliographic Details
Main Author:	Zemke, Ron
Format:	Unknown
Published:	Portland, OR Productivity Press 1995
Series:	Management master series
Subjects:	Consumer satisfaction Customer complaints
Online Access:	Click Here to View Status and Holdings.
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MARC


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001	wils-139406
020	#	#	\|a 1563271508
090	0	0	\|a HF5415.5 \|b .S25 1995
100	1	#	\|a Zemke, Ron
245	1	1	\|a Service recovery \|b fixing broken customers \|c Ron Zemke
260	#	#	\|a Portland, OR \|b Productivity Press \|c 1995
300	#	#	\|a x, 63 p. \|b ill. \|c 20 cm
490	1	#	\|a Management master series
504	#	#	\|a Includes bibliographical references
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Customer complaints
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=139406
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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