Service recovery fixing broken customers
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| Main Author: | |
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| Format: | Book |
| Published: |
Portland, OR
Productivity Press
1995
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| Series: | Management master series
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | x, 63 p. ill. 20 cm |
|---|---|
| Bibliography: | Includes bibliographical references |
| ISBN: | 1563271508 |
Designing Complaint Handling and Service Recovery Strategies