Service recovery fixing broken customers

Service recovery fixing broken customers

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Bibliographic Details
Main Author: Zemke, Ron
Format: Unknown
Published: Portland, OR Productivity Press 1995
Series:Management master series
Subjects:
Consumer satisfaction
Customer complaints
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:x, 63 p. ill. 20 cm
Bibliography:Includes bibliographical references
ISBN:1563271508

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