Delivering customer value it's everyone's job

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Bibliographic Details
Main Author:	Albrecht, Karl
Format:	Book
Published:	Portland, OR Productivity Press 1995
Series:	Management master series
Subjects:	Consumer satisfaction Customer services > Management
Online Access:	Click Here to View Status and Holdings.
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MARC


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001	wils-139404
020	#	#	\|a 1563271486
090	0	0	\|a HF5415.5 \|b .A4245 1995
100	1	#	\|a Albrecht, Karl
245	1	1	\|a Delivering customer value \|b it's everyone's job \|c Karl Albrecht
260	#	#	\|a Portland, OR \|b Productivity Press \|c 1995
300	#	#	\|a viii, 55 p. \|b ill. \|c 20 cm
490	1	#	\|a Management master series
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Customer services \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=139404
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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