Delivering customer value it's everyone's job

Delivering customer value it's everyone's job

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Bibliographic Details
Main Author: Albrecht, Karl
Format: Book
Published: Portland, OR Productivity Press 1995
Series:Management master series
Subjects:
Consumer satisfaction
Customer services > Management
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:viii, 55 p. ill. 20 cm
Bibliography:Includes bibliographical references and index
ISBN:1563271486

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