Quality management in service organisations

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Bibliographic Details
Main Author:	Beilharz, Georg R
Other Authors:	Chapman, Ross
Format:	Unknown
Published:	Australia Longman Business & Professional 1994
Subjects:	Customer services > Australia
Online Access:	Click Here to View Status and Holdings.
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LEADER	00000n a2200000 a 4501
001	wils-135372
020	#	#	\|a 0582803454
090	0	0	\|a HD9980.9.A8 \|b B45 1994
100	1	#	\|a Beilharz, Georg R
245	1	1	\|a Quality management in service organisations \|c Georg R. Beilharz, Ross L. Chapman
260	#	#	\|a Australia \|b Longman Business & Professional \|c 1994
300	#	#	\|a x, 213 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Customer services \|z Australia
700	1	#	\|a Chapman, Ross
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=135372
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|00500##a002.17.2\|\|