Quality management in service organisations
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| Format: | Unknown |
| Published: |
Australia
Longman Business & Professional
1994
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes index |
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| Physical Description: | x, 213 p. ill. 24 cm |
| ISBN: | 0582803454 |
The customer response management handbook 
Service management and marketing customer management in service competition