High value, low cost how to create profitable customer delight

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Bibliographic Details
Main Author:	Plowman, Brian
Format:	Book
Published:	London Financial Times/Pitman 1994
Subjects:	Consumer satisfaction Total quality management Reengineering (Management)
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a HD62.15 \|b .P58 1994
100	1	#	\|a Plowman, Brian
245	1	0	\|a High value, low cost \|b how to create profitable customer delight \|c Brian Plowman
260	#	#	\|a London \|b Financial Times/Pitman \|c 1994
300	#	#	\|a xii, 267 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Total quality management
650	#	0	\|a Reengineering (Management)
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=135366
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