Managing quality customer service

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Bibliographic Details
Main Author:	Martin, William B
Format:	Unknown
Published:	Los Altos, California Crisp Pblications l989
Subjects:	Customer services
Online Access:	Click Here to View Status and Holdings.
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MARC


LEADER	00000n a2200000 a 4501
001	wils-135270
020	#	#	\|a 0931961831
090	0	0	\|a HF5415.5 \|b .M37 1989
100	1	#	\|a Martin, William B
245	1	1	\|a Managing quality customer service \|c William B. Martin
260	#	#	\|a Los Altos, California \|b Crisp Pblications \|c l989
300	#	#	\|a vii, 94 p. \|b ill. \|c 25 cm
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=135270
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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