The service/quality solution using service management to gain competitive advantage

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Bibliographic Details
Main Author:	Collier, David A
Format:	Unknown
Published:	Milwaukee, Wis. ASQC Quality Press 1994
Subjects:	Service industries > Quality control > United States Customer services > United States
Online Access:	Click Here to View Status and Holdings.
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001	wils-135164
020	#	#	\|a 1556237537
090	0	0	\|a HF5415.5 \|b .C62 1994
100	1	#	\|a Collier, David A
245	1	1	\|a The service/quality solution \|b using service management to gain competitive advantage \|c David A. Collier
260	#	#	\|a Milwaukee, Wis. \|b ASQC Quality Press \|c 1994
300	#	#	\|a xiv, 310 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. 288-303) and index
650	#	0	\|a Service industries \|x Quality control \|z United States
650	#	0	\|a Customer services \|z United States
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=135164
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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