The service/quality solution using service management to gain competitive advantage

The service/quality solution using service management to gain competitive advantage

Saved in:
Bibliographic Details
Main Author: Collier, David A
Format: Unknown
Published: Milwaukee, Wis. ASQC Quality Press 1994
Subjects:
Service industries > Quality control > United States
Customer services > United States
Online Access:Click Here to View Status and Holdings.
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Physical Description:xiv, 310 p. ill. 24 cm
Bibliography:Includes bibliographical references (p. 288-303) and index
ISBN:1556237537

Similar Items