Competing through services strategy and implementation
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| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Published: |
New York
Prentice Hall
1994
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| Series: | European casebook series in management
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xxviii, 452 p. ill. 24 cm |
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| ISBN: | 0130971308 |
Case studies in service operations