Delighting customers how to build a customer-driven organization

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Bibliographic Details
Main Author:	Donovan, Peter
Other Authors:	Samler, Timothy
Format:	Book
Published:	London Chapman & Hall 1994
Subjects:	Customer relations
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a HF5415.5 \|b .D66 1994
100	1	#	\|a Donovan, Peter
245	1	1	\|a Delighting customers \|b how to build a customer-driven organization \|c Peter Donovan and Timothy Samler
260	#	#	\|a London \|b Chapman & Hall \|c 1994
300	#	#	\|a xvi, 243 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Customer relations
700	1	#	\|a Samler, Timothy
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=127916
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