Quality on trial bringing bottom-line accountability to the quality effort

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Bibliographic Details
Main Author:	Howe, Roger J
Other Authors:	Gaeddert, Dee, Howe, Maynard Alfred
Format:	Book
Published:	New York McGraw-Hill 1995
Edition:	2nd ed
Subjects:	Organizational change Consumer satisfaction Total quality management
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0070305838
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HD62.15 \|b .H69 1995
100	1	#	\|a Howe, Roger J
245	1	0	\|a Quality on trial \|b bringing bottom-line accountability to the quality effort \|c Roger J. Howe, Dee Gaeddert, Maynard A. Howe
250	#	#	\|a 2nd ed
260	#	#	\|a New York \|b McGraw-Hill \|c 1995
300	#	#	\|a xv, 163 p. \|b col. ill. \|c 27 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Organizational change
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Total quality management
700	1	#	\|a Gaeddert, Dee
700	#	#	\|a Howe, Maynard Alfred
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=127734
964	#	#	\|c BOK \|d 01