Service management

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Bibliographic Details
Format:	Unknown
Published:	Boston, Mass. Harvard Business School Press 1991
Series:	Harvard business review paperback no. 90090
Subjects:	Public relations Customer services Service industries > Management
Online Access:	Click Here to View Status and Holdings.
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MARC


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001	wils-127138
020	#	#	\|a 0875842984
090	0	0	\|a HD9981.5 \|b .S47 1991
245	1	1	\|a Service management
260	#	#	\|a Boston, Mass. \|b Harvard Business School Press \|c 1991
300	#	#	\|a vi, 130 p. \|b ill. \|c 29 cm
490	1	#	\|a Harvard business review paperback \|v no. 90090
500	#	#	\|a Articles reprinted from Harvard Business Review
504	#	#	\|a Includes bibliographical references
650	#	0	\|a Public relations
650	#	0	\|a Customer services
650	#	0	\|a Service industries \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=127138
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|00500##a002.17.2\|\|