Service success! lessons from a leader on how to turn around a service business

Service success! lessons from a leader on how to turn around a service business

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Bibliographic Details
Main Author: Kaplan, Daniel I. 1943-
Other Authors: Rieser, Carl
Format: Book
Published: New York Wiley 1994
Subjects:
Service industries > Management
Service industries > Quality control
Online Access:Click Here to View Status and Holdings.
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