Service success! lessons from a leader on how to turn around a service business

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Bibliographic Details
Main Author:	Kaplan, Daniel I. 1943-
Other Authors:	Rieser, Carl
Format:	Book
Published:	New York Wiley 1994
Subjects:	Service industries > Management Service industries > Quality control
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0471591297
090	0	0	\|a HD9980.5 \|b .K37 1994
100	1	#	\|a Kaplan, Daniel I. \|c 1943-
245	1	0	\|a Service success! \|b lessons from a leader on how to turn around a service business \|c Daniel I. Kaplan with Carl Rieser
260	#	#	\|a New York \|b Wiley \|c 1994
300	#	#	\|a x, 262 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Service industries \|x Management
650	#	0	\|a Service industries \|x Quality control
700	1	#	\|a Rieser, Carl
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=120624
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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