Customer care implementing total quality in today's service-driven organisation

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Bibliographic Details
Main Author:	Cook, Sarah
Format:	Book
Published:	London Kogan Page 1992
Subjects:	Customer services
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a HF5415.5 \|b .C66 1992
100	1	#	\|a Cook, Sarah
245	1	1	\|a Customer care \|b implementing total quality in today's service-driven organisation \|c Sarah Cook
260	#	#	\|a London \|b Kogan Page \|c 1992
300	#	#	\|a 223 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=119704
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam