Customer care implementing total quality in today's service-driven organisation
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| Format: | Unknown |
| Published: |
London
Kogan Page
1992
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | 223 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 074940535X |
Customer care how to create an effective customer focus 
Customer Care Excellence How to Create an Effective Customer Focus