Quality Wars The Triumphs and Defeats of American Business
Traces fifteen years of attempts at Total Quality Management in the United States, explains its successes and failures, and provides examples from industry, the professions, and government. The quality revolution in American Industry, now more than a adecade old, has produced an avalanche of books,...
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| Format: | Book |
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| Language: | English |
| Published: |
NEW YORK
THE FREE PRESS
[date of publication not identified]
Ⓒ1994 |
| Series: | A juran institute report
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Traces fifteen years of attempts at Total Quality Management in the United States, explains its successes and failures, and provides examples from industry, the professions, and government. The quality revolution in American Industry, now more than a adecade old, has produced an avalanche of books, but this is the first in-depth study reporting the struggles from inside the companies that have attempted large-scale improvement efforts. |
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| Physical Description: | x, 382 pages 25 cm |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0029166845 9780029166840 |
Total Quality Management text with cases