Effective telephone skills

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Bibliographic Details
Main Author: Farrell, Thomas J
Format: Book
Published: Fort Worth Dryden Press 1994
Edition:2nd ed
Subjects:
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:vii, 104 p. ill. 28 cm
Bibliography:Includes bibliographical references (p. 103) and index
ISBN:0030983436