Managing for service quality

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Bibliographic Details
Main Author:	Skelcher, Chris
Format:	Book
Published:	Harlow, Essex Longman 1992
Subjects:	Customer services > Management > Great Britain Local government > Great Britain
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


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020	#	#	\|a 0582095875
090	0	0	\|a HF5415.5 \|b .S584 1992
100	1	#	\|a Skelcher, Chris
245	1	1	\|a Managing for service quality \|c by Chris Skelcher
260	#	#	\|a Harlow, Essex \|b Longman \|c 1992
300	#	#	\|a [125] p. \|b ill. \|c 23 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer services \|x Management \|z Great Britain
650	#	0	\|a Local government \|z Great Britain
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=112110
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam