Managing for service quality
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| Main Author: | |
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| Format: | Book |
| Published: |
Harlow, Essex
Longman
1992
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | [125] p. ill. 23 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0582095875 |
Managing working with the public