The service quality handbook

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Bibliographic Details
Corporate Author:	American Management Association
Other Authors:	Christopher, William F, Scheuing, Eberhard E l939-
Format:	Book
Published:	New York Amacom l993
Subjects:	Total quality management > Handbooks, manuals, etc.
Online Access:	Click Here to View Status and Holdings.
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LEADER	00000n a2200000 a 4501
001	wils-107361
020	#	#	\|a 0814401198
090	0	0	\|a HF5415.5 \|b .S467 1993
245	0	4	\|a The service quality handbook \|c edited by eberhard E. Scheuing and William F. Christopher; with construbutions from 57 international experts
260	#	#	\|a New York \|b Amacom \|c l993
300	#	#	\|a ix, 550 p. \|b ill. \|c 26 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Total quality management \|v Handbooks, manuals, etc.
700	1	#	\|a Christopher, William F
700	#	#	\|a Scheuing, Eberhard E \|c l939-
710	1	#	\|a American Management Association
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=107361
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam