The service quality handbook
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| Other Authors: | , |
| Format: | Book |
| Published: |
New York
Amacom
l993
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | ix, 550 p. ill. 26 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0814401198 |
The certified quality manager handbook Quality Management Division American Society for Quality