Customer-focused quality what to do on Monday morning

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Bibliographic Details
Main Author:	Hinton, Tom
Other Authors:	Schaeffer, Wini
Format:	Book
Published:	Englewood Cliffs, N.J. Prentice Hall 1994
Subjects:	Total quality management Consumer satisfaction Customer services > Quality control
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 013189630X
090	0	0	\|a HF5415.5 \|b .H55 1994
100	1	#	\|a Hinton, Tom
245	1	1	\|a Customer-focused quality \|b what to do on Monday morning \|c Tom Hinton, Wini Schaeffer
260	#	#	\|a Englewood Cliffs, N.J. \|b Prentice Hall \|c 1994
300	#	#	\|a xiii, 273 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. 261-263) and index
650	#	0	\|a Total quality management
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Customer services \|x Quality control
700	1	#	\|a Schaeffer, Wini
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=104021
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam