Customer-focused quality what to do on Monday morning

Customer-focused quality what to do on Monday morning

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Bibliographic Details
Main Author: Hinton, Tom
Other Authors: Schaeffer, Wini
Format: Book
Published: Englewood Cliffs, N.J. Prentice Hall 1994
Subjects:
Total quality management
Consumer satisfaction
Customer services > Quality control
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xiii, 273 p. ill. 24 cm
Bibliography:Includes bibliographical references (p. 261-263) and index
ISBN:013189630X

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